Returns & Refunds
At Monogram Coffee, we strive for excellence in every roast; however, due to the perishable nature of coffee beans, we cannot accept returns on roasted coffee. If you are unsatisfied with your equipment or coffee purchase, please contact us within 14 days of receipt so we can make it right.
Review Policy
Ensure your item is eligible for return; coffee beans are final sale, while brewing equipment must be unused and in original packaging.
Contact Support
Email our customer experience team with your order number and a brief description of the issue or reason for the return.
Ship the Item
Once authorized, securely package your equipment and ship it back to our Calgary roastery using a tracked shipping service.
Receive Refund
After we inspect the returned item, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing